Returns & Refund Policy

At BoltBrew, we strive to ensure that you are satisfied with your purchase. If you need to return or exchange an item, please review the following policy.

1. Orders Eligible for Returns

We only accept returns for orders placed through our official website: [Insert Website]. Returns are not accepted for purchases made through third-party sellers or unauthorized retailers.

2. Return Period

  • Returns are accepted within 30 days of the delivery date.
  • After 30 days, returns will only be considered for items with verified quality issues.

3. Eligibility for Returns & Refunds

All returns must be authorized by our Customer Service team. To qualify for a return:

The product must be in good condition, unused, and returned with all accessories and original packaging.
A receipt or proof of purchase is required.
Items that are damaged, used, or missing parts (not due to our error) may be subject to a partial refund or denial of return.

Return Shipping Costs:

  • If the return is due to consumer preference (e.g., change of mind, wrong color ordered), the customer must cover the shipping fees. The specific fee will depend on the carrier you choose.
  • If the return is due to a product defect or incorrect shipment, we will cover the return shipping costs.

Note: The return shipping fee will be deducted from your refund unless the return is due to our error.

Suspected Quality Issues or Shipping Damage:

If you suspect your product has a quality issue or was damaged in transit, follow these steps:

Contact us at [evan@theboltbrew.com] and provide a video demonstrating the issue.

Follow our troubleshooting steps. If the issue is confirmed as a functional defect, we will cover all return and replacement shipping costs.

4. How to Initiate a Return

To start a return, follow these steps:

  1. Contact us at [evan@theboltbrew.com] with:
    • Your order number
    • The reason for return
    • A photo of the product you’re returning
  2. Our team will review your request and respond within 2 business days.
  3. If approved, we will provide return instructions and the correct return address via email.
  4. You may choose any logistics provider to send the product back.

Important: Returns sent without prior authorization will not be accepted. Always confirm the return address before shipping your item.

5. Refund Processing Time

  • Once we receive and inspect your return, we will process your refund within 24 hours.
  • The time it takes for the refund to appear in your account depends on your bank's processing time.
  • If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at [Insert Support Email].

6. Return & Exchange Costs

We do not charge any handling fees for returns or exchanges.
If the return is due to a product defect, BoltBrew will cover the return shipping cost.
If you are exchanging an item due to personal preference (e.g., a different color), you will be responsible for the shipping costs of both the return and the new shipment.

7. Exchanges

To exchange an item:

  1. Initiate a return following the standard return process.
  2. Once the return is approved, place a separate order for the item you want.
  3. Customers are responsible for shipping fees for exchanges due to personal preferences (e.g., different colors or models).

8. Order Cancellations

  • Before Processing: Orders can be canceled free of charge if requested before processing begins.
  • After Shipment: If your order has already shipped, it cannot be canceled. If you no longer want the item, you may initiate a return after receiving it.

9. Warranty Policy

We stand by the quality of our products. BoltBrew offers a 12-month limited warranty covering manufacturer defects.

Warranty Claim Process

If you experience an issue with your portable espresso maker within the warranty period:

  1. Contact [evan@theboltbrew.com] with your order details and a description of the issue.
  2. Our team will guide you through troubleshooting steps.
  3. If the issue is due to a defect, we will provide a replacement part or a new unit free of charge.

Warranty Exclusions:

  • Damage due to misuse, accidents, or unauthorized modifications.
  • Normal wear and tear or cosmetic damage.
  • Second-hand purchases (e.g., purchases made on eBay or Craigslist).

Important: Manufacturer warranties do not apply to purchases made through unauthorized sellers and are non-transferable.